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Situation awareness as design paradigm for complex and dynamic environments: The case of hub operations

Situation awareness as design paradigm for complex and dynamic environments: The case of hub operations

A cross-docking hub can handle between 250,000 and 400,000 shipments in a period of five to six hours every night. As a consequence, hub operations managers – so called ramp agents – need to know the number of shipments in different phases across the value stream as well as which shipments are in danger of delaying outbound planes. However, hub operations are currently supported by splintered and siloed solution landscapes lacking of real-time visibility into the daily operations. In addition, technical feasibility is only one prerequisite for effective hub operations solutions: Ramp agents must be capable of processing these vast amounts of information presented and manage business-critical decisions with increasing frequency and short time. Research in Human Factors (HF) suggests Situation Awareness as a crucial system’s design paradigm allowing human beings to understand and anticipate the information available effectively. Building on this concept, this study proposes varying real-time BI design alternatives for hub operations to examine the effects of operational decision maker’s Situation Awareness.

Contact Information

Mario Nadj

Measures

  • Eye tracking
  • freeze probe techniques
  • process indices and performance measures
  • post-trial subjective rating of 200 participants

Publications

  • Mario Nadj, Harsh Jagadeesan, Alexander Maedche (2016). “A Situation Awareness Driven Design”, to appear in: ECIS 2016 Proceedings.
  • Martin Kretzer, Mario Nadj, Alexander Mädche (2015). The Effect of Recommender Systems on Users’ Situation Awareness and Actions. ICIS 2015 Proceedings.